Setting up Two Factor Authentication in CoinZoom Pro
Two-factor authentication (2FA) is a security step in addition to your password to help keep your account safe. It is used for logging in, withdrawing funds, trading, and ZoomMe transactions. It is also called a One Time Password or OTP.
Video: Set Up Two-Factor Authentication
Warning: You must set up 2FA within 3 logins to your account. If it is not set up by then, you will be locked out of your account and must contact Support to gain access.
Note: 2FA is always enabled for logging in and withdrawing and cannot be turned off. We recommend keeping 2FA turned on in the Settings for both trading and ZoomMe.
Set Up an Authenticator
You must have an authenticator app in order to enter an OTP to login. After you’ve entered your password, the system will ask for an OTP, which you must retrieve from your authenticator. Authentication apps display a temporary code for you to put into CoinZoomPro each time you log in. The OTP code changes every 30 seconds. You must enter it before the timer runs out or use the next code that shows.
We recommend using Google Authenticator, but you can use any authentication app that your device accepts. The advantage with Google Authenticator is it does not tie to your phone number, which keeps you protected even in the event of your phone number being compromised. When using Google Authenticator for your 2-step verification codes, your coinzoom account will still be protected even if your password is stolen and your phone number is ported.
Download Google Authenticator
From your device’s app store, find and install Google Authenticator:
Choose one of the following articles depending on whether you have only one device available to you or if you have a second device to help you set up your 2FA.
